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Charter of Aged Care Rights

Call us at 02-6362-6184 to discuss your needs between 9 am-5 pm on weekdays, or book a free call

All people receiving Australian Government funded residential care, home care or other aged care services in the community have rights.

I have the right to:

1. safe and high-quality care and services;
2. be treated with dignity and respect;
3. have my identity, culture and diversity valued and supported;
4. live without abuse and neglect;
5. be informed about my care and services in a way I understand;
6. access all information about myself, including information about my rights, care and services;
7. have control over and make choices about my care, and personal and social life, including where choices involve personal risk;
8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
9. my independence;
10. be listened to and understood;
11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;
13. personal privacy and to have my personal information protected
14. exercise my rights without it adversely affecting the way I am treated

If you have concerns about the aged care you are receiving, you can:

  • If you have concerns about the aged care you are receiving, you can:
  • speak with an aged care advocate on 1800 700 600 or visit opan.com.au, for support to raise your concerns, or
  • contact the Aged Care Quality and Safety Commission on 1800 951 822 or visit its website, agedcarequality.gov.au. The Commission can help you resolve a complaint about your aged care provider.
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We provide all our services in partnership with you, your families, and other carers and providers to ensure a person-centred approach to your care is achieved, with active participation and inclusion in community life.

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Bathurst, New South Wales

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Medigalaxy Australia acknowledges the Traditional Owners and Custodians of Country throughout Australia and acknowledges their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the Elders past, present and emerging.

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